About WalkerWorld
Walker World is your trusted online destination for safe, fast, and easy mobility solutions. We offer a comprehensive range of high-quality mobility aids designed to empower individuals and their loved ones to navigate the world with confidence and independence.
At WalkerWorld, we believe everyone deserves access to affordable, reliable mobility solutions. We differentiate ourselves through:
- Extensive product range: Offering a diverse selection of mobility aids to cater to various needs and preferences.
- Commitment to safety: Prioritising customer safety with a secure online platform, transparent warranties, and peace-of-mind guarantees.
- Easy and convenient shopping experience: Providing a user-friendly website, flexible payment options, responsive customer service, and hassle-free returns.
- Fast and reliable delivery: Ensuring prompt delivery with Australia-wide shipping and free shipping on all orders.
- Competitive pricing: Offering the best online prices and value for your money.
Products and Services
Currently we offer a wide range of mobility walkers and rollators, including: Standard walkers, rollators, and lightweight models
Ordering and Shipping
| Name | Weight | Transit Time | Rate |
|---|---|---|---|
| Standard Shipping Australia-Wide | Â 2 to 8 business days | Free | |
| Express Shipping | 0kg – 7.99kg | 1 to 4 business days | $24.95 AUD |
| 8kg – 9.99kg | 1 to 4 business days | $34.95 AUD | |
| 10kg – 11.99kg | 1 to 4 business days | $44.95 AUD | |
| 12kg – 13.99kg | 1 to 4 business days | $54.95 AUD |
Returns and Support
We want you to be completely satisfied with your purchase. We offer a 30-day money-back guarantee and handle returns and exchanges for different situations:
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30-Day Money-Back Guarantee: If you are unhappy with your product for any reason, you can return it within 30 days of the delivery date for a full refund of the product price.
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Faulty items: If your item is faulty, damaged, or doesn’t match the description, you can return it for a full refund or exchange.
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Wrong item ordered: If you accidentally ordered the wrong item, we’re happy to help you exchange it for the right one.
Important Note: For all returns, original and return shipping costs are the responsibility of the customer.
For detailed information on our return and exchange process, including how to initiate a return, please visit our Returns and Refunds page.
We are here to help! You can reach our friendly customer service team via live chat, phone, or email:
- Live Chat: Available during business hours on our website.
- Email: Get in touch
Don’t worry, it happens! We’re happy to help you exchange it for the correct item. Here’s how it works:
- Contact us: Reach out to our customer support team via live chat, email, or phone.
- Provide information: Please have your order number, email address, and the product you’d like to exchange for ready.
- Return shipping: You are responsible for the cost of shipping the original item back to us.
- Replacement shipping: We will calculate the shipping fee for your replacement item based on the destination and package size. This will be included in your invoice.
- Price difference: If there’s a price difference between the original and exchanged product, this will also be included in your invoice.
- Assessment: Once we receive the returned item, we’ll assess it to ensure it’s undamaged.
- Shipment: Once the returned item is approved and the invoice is paid, we’ll ship your new product!
We hope this FAQ page answers all your questions about WalkerWorld. If you have any further inquiries, please do not hesitate to contact us.
